With the iTrack Web Interface you can give your customers or staff a way to submit incidents from their web browsers.

You can see a working example of the form HERE. Feel free to submit some sample problems or queries. This example uses the iTrack web interface "out of the box" with normal configuration options. No other customization or CGI programming is used.

When a visitor submits an incident, the form output is e-mailed to both the visitor, and an address you specify. A unique tracking number is generated, and is displayed to the visitor for future reference. All messages and logs include the tracking number.

The form output is also recorded to a file which can be imported into iTrack using the new import module. The import module allows a technician to review each web submittal before creating an incident from it. The web submittal's tracking number is added to the iTrack incident for cross-reference. Of course all submittals are time-stamped, and this information is applied to the iTrack incident. Click HERE to see an image of the import module.

The interface can be customized for your site, allowing the administrator to set defaults for Status, Priority, and Category. You can also export a list of your products, which can be made into a selection list on the submittal form. Click HERE to see an example of the configuration control panel.

The interface can be easily configured to match any web site's look and feel. All configuration settings are held in a single file which can be edited using any text editor. You do not need to know cgi or html in order to install and run the interface, but this knowledge is needed if you want to customize it.

System Requirements

The interface will run on any web server where you can run your own CGI scripts. This includes most Internet hosting companies. The required features are most often referred to as "private CGI" and either "sendmail" or "formmail", and you need sendmail or formmail only if you intend to use the e-mail option. If your web site is hosted by your ISP or hosting service you probably already have everything you need. If you maintain your own server, you can simply configure it to host cgi.

If your ISP or hosting service does not offer private cgi, Softopia can arrange to host your submittal form for you for a small fee. This arrangement would also relieve you of any configuration responsibilities.

If you operate your own web server or intranet, you need an interpreter-based language called PERL installed. PERL is the most common CGI programming language. The PERL download is available for free from the ActiveState web site.

The scripts have been installed and tested on Unix, NT, and Windows 95 servers running Apache Server 1.3, on Windows 95 servers running MS Personal Web Server, and on NT servers running IIS.

Because you are provided with the script source, the scripts should be able to run on virtually any server.

Email submittal can be by formmail or by Unix or Windows sendmail. A Windows version of the sendmail program is included.