iTrack is a comprehensive support tool
used to track and resolve support calls, e-mails and user
inquiries. Whether you offer telephone support or a maintain a
corporate help desk, there has never been an easier way to improve
service and reduce support calls.
iTrack was developed to provide an alternative to
expensive and complicated call and customer management
systems which can cost thousands of dollars per user.
In contrast, iTrack can be installed and functioning in
a few hours, and costs just $19.95 per user.
Even at these low prices, iTrack includes advanced
functionality such as: Automatic email to staff and customers;
Secure login by username and password; Mutliple networked users with
record locking; Advanced filter and search by any field combination;
Relational tables; and Group level security to prevent unauthorized changes.
Running a support, customer service, or help desk has never
been so easy. Order today and start enjoying the benefits of
automation with iTrack.
Review information about the web interface
iTrack Enterprise: Support For Products And External Customers
Quick Tour with screen shots
iTrack Enterprise is a full featured help desk system
designed for organizations that support products or
software for internal users or external customers. It
has all the features of iTrack Workgroup, and adds
bug, contact, client, product, and license databases.
Typical users include software developers, government
agencies, manufacturers, banks, MIS departments, and
other companies that support internally developed
products or external customers.
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iTrack Workgroup: Internal Problem Tracking
Quick Tour with screen shots
iTrack Workgroup can be used by any organization that does not require
support for product development or external customers. It is designed
specifically for medium to large size organizations that need to log
and prioritize support issues, and notify users and managers of incident
status. Typical users include legal firms, hospitals, schools, and
government agencies.
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iTrack Web Interface
With the iTrack Web Interface you can give your customers
or staff a way to submit incidents from their web browsers.
When a user submits an incident, the form output is
e-mailed to both the user, and an address you specify.
A unique tracking number is generated, and is displayed to
the user for future reference. All messages and logs
include the tracking number.
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Free
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